Last Updated: 20-01-2024

At The Timeless Memories, we value your satisfaction with every purchase. Please familiarize yourself with our return policy for a smooth and transparent process:

Eligibility for Returns:

• We accept returns only for products that are incorrect or damaged upon receipt.
• To be eligible for a return, please notify us of the issue within [2] days of receiving your order.

Video Proof Requirement:

• For incorrect or damaged items, a video recording while unpackaging the product is necessary to process a return.
• The video should clearly show the unboxing process, highlighting the condition of the product and the packaging.

How to Initiate a Return:

1. Contact Us:

   • Inform our customer service team at [thetimelessmemories2201@gmail.com] about the issue within the specified time frame.

2. Provide Details:

   • Include your order number, a brief description of the issue, and attach the video recording as proof.

Return Process:

• Our team will review the provided information and, if eligible, guide you through the return process.
• Once the return is approved, we will provide instructions on how to return the product.

Refund or Replacement:

• Upon receiving and inspecting the returned item, we will initiate a refund to your original payment method or provide a replacement, as per your preference.

Exceptions:

• We do not accept returns for reasons other than the product being incorrect or damaged.
• Customized or personalized items may be non-returnable, especially if the customization process has commenced.

Contact Us:

• If you have any questions or concerns regarding our return policy, please feel free to contact our customer service team at [thetimelessmemories2201@gmail.com].

We appreciate your understanding and cooperation. Thank you for choosing The Timeless Memories.