Last Updated: 20-01-2024

At The Timeless Memories, we understand that circumstances may change, and you may need to cancel an order. To provide you with a hassle-free experience, we have outlined our cancellation policy below:

Cancellation Window:

• Orders can be canceled up to 24 hours before the scheduled dispatch date.

How to Cancel:

• To cancel your order, please contact our customer service team at [insert contact email] within the specified time frame.
• Please include your order number and relevant details when requesting a cancellation.

Refund Process:

• If the cancellation request is made within the allowed time frame, a full refund will be processed to your original payment method.

Exceptions:

• Orders cannot be canceled once they have been dispatched.
• Customized or personalized items may have a shorter cancellation window or may be non-refundable once the production process has begun.

Contact Us:

• If you have any questions or need assistance with the cancellation process, please reach out to our customer service team at thetimelessmemories2201@gmail.com.

We appreciate your understanding and cooperation. Thank you for choosing The Timeless Memories.